How much does shipping and delivery cost?
Shipping is free for orders P2000 and up (only applies for PH customers only). If you don't meet the said amount we offer a flat rate of P100 for Metro Manila and P200 for outside Metro Manila and P1500 for international shipping.
How long will it take for my order to arrive?
You can expect your order to arrive according to the following schedule:
Shipping Address Delivery Time
Metro Manila 3-5 business days
Outside Metro Manila 5-7 business days
International Shipping 12-21 business days
Business days include Mondays to Saturdays, excluding Sundays and Holidays.
Outside delivery zone locations can take an additional 2 days for delivery.
How do I track and order?
Once your item/s have been picked up by one of our courier partners, you will receive an email with your tracking number. You can visit our order tracker page to see the status of your delivery.
How do cancel my order?
If you decide to cancel your order, please contact us immediately at or call us at +63 9153532856 (Monday to Friday: 8am-5pm, Saturday: 8am-5pm).
Order cancellation request should be within 24 hours.
What if I am not home to receive my items
The courier will attempt to deliver your items a maximum of 3 times. After the 3rd attempt, the items will be returned to us. If you are not present upon delivery, we may release your items to any authorized recipient upon presenting the following:
Valid ID of authorized recipient
Valid ID of customer who placed the order
Signed authorization letter
These are only required for prepaid orders. If you chose the Cash on Delivery (COD) payment method, we will release your order as long as the entire collection amount is provided.
What if I don't have cash to pay upon delivery?
You can inform the courier to come back within 7 days of the first attempt. The courier will only give you your items once you have the cash available. After this 7-day holding window, your items will be returned to us.